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Privacy Policy for Alpha Zero Global Logistics

Last updated: August 24, 2023

Alpha Zero Global Logistics ("Company," "we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, transfer, and store your personal data when you visit or use our website, purchase or use our services, or otherwise interact with us.

1. Types of Data We Collect

Account and Profile Information: We collect information such as your name, email address, phone number, username, password, and other profile information you provide when you register for an account with us.

Order and Transaction Data: We collect data relating to any orders or other transactions you make with us, including shipping address, billing address, payment card details, and order details.

Communication Data: If you contact us directly, we collect data from any communication between you and us, such as via email, phone calls, social media, or other channels.

Usage Data: We collect data about your device and how you and your device interact with our website, such as device type, browser type, IP address, unique identifiers, and other usage data collected through cookies, web beacons, and other tracking technologies.

Location Data: We may collect the physical location of your device if you enable location services on your device.

Third-Party Data: We may obtain information about you from third party sources to supplement the data we collect.

2. How We Use Your Data

We use your personal data to:

  • Provide, maintain, and improve our services

  • Process your orders and deliver products and services you request

  • Send you order and transaction confirmations and receipts

  • Send you newsletters, offers, and other promotional materials related to our services (you may opt-out anytime)

  • Respond to your questions, comments, requests, and complaints

  • Analyze usage trends, preferences, and site performance to improve your experience

  • Detect and prevent fraud, abuse, security incidents, and other harmful activity

  • Comply with legal obligations and enforce our agreements

3. Legal Basis for Processing

Our legal basis for collecting and processing your personal data depends on the data concerned and the context in which we collect it. We will normally collect and process your personal data only:

  • Where we need it to provide you our products and services, including to fulfill orders, subscriptions, or other contracts with you

  • Where we have legitimate interests in processing the data - for example, to improve our services, to communicate with you, and to provide, secure, and improve our website, products, and services

  • When you give us consent to do so, such as for marketing communications

  • To comply with our legal obligations

In some cases, we may also have a legal obligation to collect personal information from you or may need the information to protect your vital interests or those of another person.

If we ask for your consent to process your personal data, you may withdraw your consent anytime by contacting us using the details at the end of this policy.

4. Data Retention

We retain personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

To determine data retention periods, we consider factors such as applicable laws, nature and sensitivity of the data, potential risk of harm from unauthorized use or disclosure, and whether we can achieve those purposes through other means.

In some circumstances we may anonymize your personal data so that it can no longer be associated with you. We reserve the right to retain and use anonymous data indefinitely.

5. Data Security

We use appropriate technical and organizational data security measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

We store your personal data on secure servers with firewalls and encryption technology. We restrict access to your personal data to employees and third parties who need access to perform their job functions. They are bound by strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

While we work hard to protect your personal data, we cannot guarantee the absolute security of data transmitted to or from our site. Any transmission is at your own risk. Once we receive your data, we use strict procedures and security features to mitigate unauthorized access.

6. Data Sharing and Transfers

Service providers: We may share your personal data with third party companies and individuals that provide services on our behalf, such as website hosting, order fulfillment, payment processing, marketing, analytics, customer support, and other functions. These service providers are only permitted to access or use your data as necessary to perform their functions for us.

Business transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, sale of assets, or transition of service providers - your data may be sold or transferred as part of such a transaction. We will endeavor to notify you in advance of any such transaction. The new entity would have access to your personal data and would assume the rights and obligations regarding your personal data as described in this Privacy Policy.

Legal requests: We may disclose your personal data if required to do so by law or in response to valid requests from public authorities (e.g. court order or subpoena). We reserve the right to disclose your personal data as required to comply with judicial proceedings, court orders, or legal processes served on us.

To enforce our policies: We may also disclose your personal data if we believe doing so is necessary or appropriate to enforce or apply our Terms of Use or other agreements, protect our rights, property, or safety (or that of others), or as part of any investigation into fraud, illegal activity, or violation of our Terms or this Privacy Policy.

International transfers: We may transfer the personal data we collect about you to recipients in countries other than the country in which the data was originally collected. Those countries may not have the same data protection laws as the country where you originally provided your personal data. When we transfer your personal data internationally, we will protect your data as described in this Privacy Policy.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include rights to:

  • Access your personal data

  • Rectify inaccurate personal data

  • Erase your personal data

  • Restrict or object to processing of your personal data

  • Receive your personal data portably

  • Withdraw your consent where we based processing on your consent

  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the contact information provided at the end of this policy. We will consider and respond to all requests in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like pixels and tags) to collect data (such as device type, operating system, browser type, IP address, unique identifiers, crash data, and location information) to improve security, analyze usage trends, administer the website, track users' movement, and gather broad demographic data.

Our third-party vendors, such as analytics companies, may use these technologies to collect similar data on our behalf.

Most browsers allow you to reject all cookies, or select certain cookies to reject. You can also remove previously stored cookies. Disabling cookies may prevent you from using parts of our website.

9. Direct Marketing and Do Not Track Signals

We may send you promotional materials or offers by email, messaging services, social media, and other channels. You can opt-out of promotional communications at any time by following the opt-out instructions in the communication or changing your preferences in your account.

Some browsers have incorporated "Do Not Track" signals. Because there is no consensus on how companies should respond to these signals, we do not respond to these signals.

10. Third-Party Websites and Services

Our website and services may contain links to third-party websites and services. We are not responsible for the privacy practices of those websites and services. We encourage you to read their privacy policies before providing any data to them.

11. Minors' Privacy

We do not knowingly collect or process personal data from any person under the age of 16. If you are under 16, please do not provide us with any personal data without involvement of a parent or guardian. If we learn that we have collected data from a minor under 16, we will take steps to delete such data as soon as possible.

12. Changes to this Policy

We may modify this Privacy Policy from time to time. We will post updates on our website and update the "Last Updated" date at the top of this policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our website or services constitutes acceptance of the updated Privacy Policy.

13. How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

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